Refund and Cancellations Policy

1. No Refunds Policy

All payments made for Yearly Membership on Prophunt.ai are final and non-refundable. This policy applies to all users, regardless of the reason for requesting a refund. This includes, but is not limited to, situations where:

1. You change your mind after completing the payment.
2. You are unable to use the purchased service/product for personal reasons.
3. You fail to provide accurate details during the payment process or verification.
4. Payments are made in error or duplicate payments occur.

We strongly encourage you to review the service details and payment requirements carefully before proceeding with your payment.

2. Limited Exceptions

While we maintain a no-refund policy, we do recognize that exceptional circumstances may arise. Refunds may be considered only under the following conditions:

1. A payment error was caused by a technical issue on our platform (e.g., duplicate transactions due to system malfunctions).
2. The service/product you paid for is not delivered due to an error on our part.

Refunds under these exceptions will be processed within 3–5 business days to the original payment method, provided sufficient evidence is provided. These exceptions are rare and will be assessed on a case-by-case basis.

3. Handling Payment Discrepancies

If you notice a payment discrepancy, please contact our support team within 7 days of the payment date. When contacting us, please include:

1. Your payment receipt or transaction ID.
2. A clear description of the issue.
3. Any other relevant documentation or evidence to support your claim.

Please note that refunds will only be issued if the issue falls within the limited exceptions as stated above.

4. Contact Information

For any questions or concerns regarding your payment, please reach out to our support team:

Email: support@prophunt.ai

Phone: +91 96067 32700

Support Hours: 10 AM to 6 PM (Monday to Friday)

5. Dispute Resolution

If you have a dispute regarding a payment, we ask that you first attempt to resolve it directly with our support team. We are committed to resolving concerns promptly and fairly. If the matter cannot be resolved amicably, it will be handled in accordance with the jurisdiction and governing laws outlined in our Terms of Service.

6. Changes to This Refund Policy

Prophunt.ai reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, with the Effective Date updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.

7. Agreement to Policy

By making a payment for the Yearly Membership on Prophunt.ai, you:

1. Confirm that you have read and understood this Refund Policy.
2. Agree to the terms and conditions outlined herein.
3. Acknowledge that you waive the right to dispute the payment, except in cases that meet the limited exceptions outlined above.

If you have any queries, please reach out to us at support@prophunt.ai or call us at +91 96067 32700.